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Aug 06, 2026
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CITS 110 - Helpdesk Support Specialist
3 Credit Hour(s) / 3 Billing Hour(s)
General Education Category: Applied Communication
This course will teach self-management and soft-skills to provide helpdesk customer service and support including processes and associated technologies in a technical or non-technical environment.
Semesters Offered: Fall, Spring
Prerequisite(s): None
Placement Scores: Reading Level 5 and Writing Level 6 and Math Skills Level 10 (College-Ready with Support)
Course Note: This course includes on-site proctored exam(s). Students will need to travel to an LCC campus or request an approved non-LCC testing site (additional fees may apply) to take the exam(s).
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