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Aug 06, 2026
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MGMT 150 - Managing Customer Relations
3 Credit Hour(s) / 3 Billing Hour(s)
This course is designed to help customer service workers and managers explore the dynamics of customer service and customer relations. The course includes strategies for providing for customer’s needs, behavioral skills and knowledge for effective customer service, verbal and non-verbal skills for effective customer communication, and techniques for measuring success. Focus is on the dynamics of building successful relationships.
Semesters Offered: Fall, Spring
Prerequisite(s): None
Placement Scores: Reading Level 5 and Writing Level 6 or (Reading Level 4 and Writing Level 4 and ENGL 099 concurrently)
Course Note: None
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